HomeQ: How long will it take for my order to reach me?
A: Orders generally ship within 24 hours and will take 20-25 business days to reach their destination depending on the recipient’s distance from our location in Shenzhen, China!
Q: What is your refund/return policy?
A: Products can be returned/exchanged within 15 days of receipt.
Q: What kind of warranty do you offer on your products?
A: All of our products include a 90 day limited warranty against manufacturers defects.
Q: What kind of payment do you accept?
A: Now We accept only PAYPAL.
Q: How long will it take to process my exchange or return?
A: Products we receive for exchange will be processed with 48 hours. Products we receive for a refund will be issued a credit within 15 business days.
Q: Is my online order secure?
A: All orders placed on the Trendtouch.com website are 100% secure using industry standard SSL Technology with 128 bit encryption.
Q: If I order from Trendtouch.com and provide my e-mail address will I receive a lot of junk mail or Spam?
A: No, Trendtouch.com does not sell or solicit your e-mail address for any reason whatsoever.
Q: How are orders shipped?
A: Orders are generally shipped by HongKong Post or Singapore packet.
Q: How much is shipping?
A: Standard shipping is Free on all orders.
Q: Do you have a catalog?
A: No, due to the rapid growth in the Electronic industry and our goal to carry accessories for all the newest phones we find ourselves adding products up to several times a week making it difficult to keep a catalog that Is current. Our website is considered our online catalog/store of our entire inventory.
Q: Are all of your products brand new?
A: Yes, all products are brand new and back by our ninety day limited warranty.
Q: Why are your prices so cheap? What’s the catch?
A: No catch. Our buying power and low overhead allow us purchase quality products at huge discounts directly from the manufacturers and in turn we pass those saving on to our customers. We believe a happy customer is a repeat customer and a great advertiser by word of mouth.
